This article explains the CrowdHandler for Shopify pricing structure and how it differs from our standard CrowdHandler plans. CrowdHandler for Shopify offers simplified pricing with features specifically tailored for Shopify merchants. When you use a paid plan, charges are automatically added to your Shopify invoice for streamlined billing and procurement.
Key Differences from Standard CrowdHandler Pricing
Simplified Structure: Our Shopify pricing uses a three-tier system (Lite, Plus, Enterprise) instead of the more complex feature-based pricing of standard CrowdHandler plans.
Shopify Integration: All plans include Shopify-specific features like cart validation and seamless app store installation. Features that don't apply to Shopify stores have been removed from the descriptions.
Lite Plan FREE
Purpose: Designed for testing CrowdHandler and maintaining your configurations between flash sales.
What's Included:
- 1 sala de espera
- 1 store
- 100 waiting customers maximum
- Put through 10 users per minute
- Best efforts support
- All essential waiting room features
- Custom templates
- Basic Security features (see below)
Best For: Testing the system, keeping configurations active between major sales, or very small flash sales with limited traffic.
Note: While you can use Lite for a real flash sale, the capacity limits (100 customers, 10/minute throughput) make it suitable only for very small events.
Plus Plan $1,500 per month
Purpose: Ideal for regular flash sales and growing Shopify stores.
What's Included:
- 5 waiting rooms
- 2 stores
- 20,000 waiting customers
- Put through 300 customers per minute
- 8 hour support response time
- Priority access codes
- Custom templates
- Basic Security features (see below)
Best For: Established stores running regular flash sales or product drops with moderate to high traffic.
Enterprise Plan $5,600 per month
Purpose: For high-volume stores requiring maximum capacity and advanced security.
What's Included:
- 20 waiting rooms
- 5 stores
- 100,000 waiting customers
- Put through 1,000 customers per minute
- 1 hour support response time
- Priority access codes
- Custom templates
- Advanced Security features (see below)
Best For: Large retailers, brands with multiple stores, or any business requiring maximum protection against bots and fraudulent activity.
Security Features Explained
Basic Security (Lite & Plus Plans)
- Captcha Integration: Install Google reCAPTCHA, hCaptcha, or AltCha on your waiting room (you provide your own captcha account)
- Token Fingerprinting: Prevents users from easily sharing waiting room tokens with others
- Checkout Token Busting: Invalidates tokens when users complete checkout to prevent "double-dipping"
- Cart Validator: Prevents users from adding protected items to their cart if they attempt to bypass the waiting room
- IP-Based Firewall: Block users from the waiting room and cart based on IP range rules you configure
Advanced Security (Enterprise Plan Only)
Includes all Basic Security features, plus:
- IP Intelligence Database: Automatically detect and block end-users based on our comprehensive threat database
- Anomaly Detection: Machine learning algorithms automatically identify and block users displaying suspicious behavior patterns
- Automatic Order Protection: Automatically return and refund orders that bypass the waiting room, protecting against brute force purchase attempts
Preguntas frecuentes
How does billing work with the Shopify app?
When you upgrade to a paid plan (Plus or Enterprise), the charges automatically appear on your monthly Shopify invoice. This streamlines procurement and consolidates all your app costs in one place. There's no separate billing from CrowdHandler.
Can I really use the free Lite plan for actual sales?
Yes, but it's designed primarily for testing and maintaining configurations between major sales events. The 100 customer limit and 10 users/minute throughput make it suitable only for very small flash sales. For any meaningful traffic volume, you'll want to upgrade to Plus or Enterprise.
How is this different from standard CrowdHandler pricing?
Shopify pricing is simplified with three clear tiers instead of the more complex feature matrix of standard CrowdHandler. We've removed features that don't apply to Shopify stores and optimized the plans specifically for e-commerce use cases. The core waiting room technology is identical.
Do I need my own captcha account for Basic Security?
Yes, for captcha protection you'll need to provide your own Google reCAPTCHA, hCaptcha, or AltCha account. This gives you full control over your captcha settings, data, and compliance requirements.
What exactly does the cart validator do?
The cart validator is a Shopify-specific feature that prevents users from adding protected products to their cart if they haven't properly gone through your waiting room. This stops people from trying to bypass the queue by going directly to product pages or using bookmarked cart links.
When would I need Advanced Security features?
Advanced Security is essential for high-value product drops, limited releases, or any scenario where you're dealing with sophisticated bot attacks. The automatic order return/refund feature is particularly valuable for protecting against brute force purchase attempts that could result in fraudulent sales.
Can I switch between plans?
Yes, you can upgrade or downgrade your plan at any time through the Shopify admin. When upgrading you will receive a pro-rata refund, and start a new billing cycle immediately on the new plan. When downgrading changes are reflected in your next Shopify billing cycle. Many merchants use Lite between sales and upgrade to Plus or Enterprise for major events.
What are Priority Access Codes?
Priority Access Codes allow you to give certain customers expedited access through your waiting room. You can create codes for VIP customers, influencers, press, or loyal customers that either skip the queue entirely or get placed near the front. This feature is included in Plus and Enterprise plans. Learn more about Priority Access Codes.
What happens to my configurations if I downgrade to Lite?
Your waiting room configuration, templates, and settings are preserved when you downgrade. This is exactly why the Lite plan exists - to let you maintain your setup between major sales events without paying for capacity you're not using.
