Frequently Asked Questions 9

• How do online waiting rooms work?
• Is CrowdHandler an online queue system or a virtual waiting room?
• Does the waiting room work on all device types?
• Can waiting rooms be customised with our brand to create a more seamless experience for our customers?
• What systems can CrowdHandler be integrated with?

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Getting Started 4

• Getting started with CrowdHandler
• Checking your account details
• Getting started with your first waiting room
• Adding CrowdHandler JavaScript to Your Website

How CrowdHandler Works 10

• Queue Mechanics
• Autotune
• Waiting Rooms
• Catch-all Waiting Rooms.
• Language and Localisation

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User Guide 18

• The Dashboard
• Adding or Editing a Waiting Room
• Add or Edit a Domain
• Adding or Updating an IP using the firewall
• Adding Templates

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Troubleshooting 4

• Queue Regression. Common causes of users 'going backwards' in the queue.
• URL Exclusions
• I'm getting a 404 to my waiting room slug, but it's definitely right, what's up?
• CrowdHandler Integration is required on Redirect Page

Managing Your Plan 3

• Introduction to Plans
• Upgrading or Downgrading your Plan
• Understanding the Plans

Billing Information 2

• VAT & Sales Tax
• Payment Questions

Frequently Asked Questions 8

• What time period does a subscription cover?
• How does a subscription renew?
• What happens if I upgrade my Plan part-way through a month?
• What happens if I downgrade my Plan part-way through a month?
• What happens if I exceed my Plan limits when my Plan is downgraded?

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JavaScript Integration 3

• JavaScript Integration - Getting Started
• Use cases and limitations of the JavaScript Integration
• Javascript Integration

API Integration 3

• Introduction to the API
• Stepping through a basic server-side API integration
• Troubleshooting Custom API Integrations

DNS Implementation 2

• Guarding against DNS bypass attempts using the secure x-ch-no-bypass token.
• DNS Implementation - Getting Started

Code and Examples 2

• CrowdHandler PHP Integration Example
• PHP SDK

Cloudflare Integration 1

• Cloudflare Integration - Getting Started

AWS CloudFront Integration 1

• AWS CloudFront Integration - Getting Started

WordPress Integration 3

• WordPress Integration - Getting Started
• How we support CrowdHandler on WordPress (including WooCommerce)
• CrowdHandler WordPress Plugin and caching incompatibliities

Google Analytics 1

• Getting users in your waiting rooms to show within Google Analytics

Akamai Integration 9

• Akamai Integration - Getting Started
• Step 1: Configure EdgeWorker
• Step 2 - Associate EdgeWorker With Property
• Step 3 - Install CrowdHandler API Proxy
• Step 4a - Whitelabel Waiting Room Installation

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Privacy & Cookies 3

• GDPR & Personal Data
• Privacy Policy
• Cookie Policy and use of Cookies by CrowdHandler

Terms of Service 1

• Terms of Service

Contact us 1

• Contact Details

Pre-Sale Questions 6

• Can I request a call to discuss my needs?
• Can I have a demo of the product?
• Can I request a custom quote?
• Can I get a charity discount?
• We only need CrowdHandler for a limited time. Can I get a special price?

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Waiting Room Configuration 6

• What is the rate exactly?
• What is the room capacity?
• How do I test the waiting room?
• I’ve installed CrowdHandler, why am I not seeing the waiting room?
• How do I support a different language/multiple languages?

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Troubleshooting Live Issues 9

• Users are complaining that they have been blocked. What’s happening?
• Users are complaining about going backwards in the queue. What’s happening?
• I’m seeing a waiting room when I’m not expecting to see one. Why?
• Why are users being redirected to the wrong URL when they leave the waiting room?
• My payment provider or API is getting blocked by the queue. What do I do?

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