On-sale Traffic Tamed

A Cloud Service from Made Media

Introducing CrowdHandler

  • CrowdHandler Screen
  • CrowdHandler Screen
  • CrowdHandler Screen
  • CrowdHandler Screen
  • CrowdHandler Screen

CrowdHandler is an online waiting room, that protects your website during periods of heavy traffic. It prevents your servers from becoming overwhelmed and allows your customers to continue processing transactions with confidence.

How it works

Busy on-sale? CrowdHandler engages automatically.

You're currently position


in the queue

Customers are shown their position in the queue and their number is updated regularly until they are allowed through to booking.

CrowdHandler monitors the health of your booking path, and lets customers in at a rate you can handle.

Messaging can be updated throughout keeping customers informed.

Look out! Here’s the science bit


Easy integration

  1. You update your DNS to repoint your purchase path domain at CrowdHandler.
  2. CrowdHandler sits in the cloud forwarding traffic onto your purchase path, and monitoring all of the requests
  3. When traffic tips over your threshold, users are queued and held in the waiting room
  4. CrowdHandler monitors the health of your booking path, and automatically adjusts the rate at which customers are allowed to proceed.

Get started, Quickly

CrowdHandler can be used by anyone with a website and their own domain, regardless of your choice of platform.

Get started easy as a switch

Adding your website requires only a simple change to your domain's DNS settings. There is no hardware or software to install or maintain and you do not need to change any of your site's existing code. If you are ever unhappy you can turn CrowdHandler off as easily as you turned it on.

Everybody wins!

These are just some of the benefits of CrowdHandler.

  • iPad CrowdHandler Screen


  • Implement in under 72hrs!
  • Easy set-up: no software to install
  • Cloud-based scalability
  • Simple billing model, no hidden fees
  • Permanently engaged, acts as surge protection for entire website
  • Buys time and space to deal with on-sale issues
  • Transparent queueing mechanism instils confidence with customers
  • Full control over design of waiting room pages
  • Works with any ticketing system
  • Built-in performance monitoring and bot detection
  • Integrations with Iovation and Distil Networks

Happy customers spread the word

Everybody’s tweeting, posting, liking and sharing.
During an important on-sale your customers become their most vocal.
Make sure they’re saying lovely things.

The perfect response, whatever your device


Desktop, laptop, tablet or mobile. However you prefer to browse the web CrowdHandler is fully responsive, this means it’ll look beautiful whatever the device.

You’re in good company

CrowdHandler is trusted by some of the world’s leading venues.

Nervous about your next big on-sale?

Take a deep breath, click the button, relax.

Let us help Let us help