FAQ
In this section
- How do online waiting rooms work? When excessive traffic is detected, to stop the website from crashing, users are instead directed to a virtual waiting room and placed in a queue. A virtual waiting room is a static website page that…
- Is CrowdHandler an online queue system or a virtual waiting room? These are both terms that refer to the same type of software. CrowdHandler does both. Waiting users are put in a queue to avoid overloading your website or app.
- How long does it take to implement CrowdHandler? You can set up a basic waiting room in 15 minutes or less. There is no software to install. Integrations may take longer depending on the method you choos
- Does the waiting room work on all device types? CrowdHandler works on all devices and browser types. The virtual waiting room landing page is responsive and will adapt and resize to fit the user
- How do I support a different language/multiple languages? See this article on localization.
- Can waiting rooms be customised with our brand to create a more seamless experience for our customers? Yes. All plans allow you to upload your logo, which will automatically be displayed in the default Waiting Room template. From the Standard plan up you ca
- How do I get support? The best way to get support is to file a support ticket. This ensures that your question is directed to the most knowledgeable and capable person who can help