User Guide

In this section

• The Dashboard The dashboard gives you an overview of activity on your currently selected domain. To switch domains Use the domain switcher control in the top right of
• Domain Settings
• Templates
• CAPTCHA CrowdHandler supports CAPTCHA to harden your site and waiting room against bots. Guides for integrating currently supported CAPTCHA providers are linked below.
• Adding or Updating an IP using the firewall Note: Firewall features are only available on some paid plans Address You can enter an IPv4 Address, an IPv6 Address, or a CIDR range into the Address f
• IP Rules, using the Firewall CrowdHandler includes a powerful firewall that can be used to control access to waiting rooms and your website. The firewall feature is available on Plus plan
• Language and Localisation The CrowdHandler service currently only operates in English. However Waiting Rooms can be localised on the following basis: 1. Custom templates Templates
• CrowdHandler’s Security Features CrowdHandler offers optional security features focused on preventing queue bypassing, queue flooding and other fraudulent activity related to high-demand acces
• Device fingerprinting Waiting room users are anonymous. CrowdHandler tracks them using cookies, with a token, a string of random characters that are unique to each device using the
• Anomaly Detection Anomaly detection analyses the traffic to your domain looking for sessions (tokens) representing anomalous behavior. This can help to identify anomalous behavi
• Using RexEg for URL pattern matching The CrowdHandler pattern matching engine uses POSIX-Extended regular expression syntax. https://en.wikibooks.org/wiki/Regular_Expressions/POSIX_Basic_Regular_
• Stock Availability Using a CrowdHandler Virtual Waiting Room to control access to a limited edition product? Find out how to use Stock Availability to dramatically improve your drop.
• Reports The reports view enables you to view historical data for your Waiting Rooms for any domains that you have registered. The date range defaults to one mont
• Priority Groups and Codes What’s the difference between multi-use and single-use codes? Single use codes are unique, and can only be used once by one user in the queue. Once a user ent
• URL Exclusions You may wish to exclude some URLs from CrowdHandler checks and queueing, especially when using catch-all rooms. Typical URLs that you might want to exclude
• Trust On Fail CrowdHander
• Priority Access Priority Access is available to the Plus, Professional and Enterprise plans and allows you to issue Single Use or Multi Use codes to your users, giving them pr
• Access Control CrowdHandler employs robust access control policies to restrict access to systems and data only to authorized individuals. Our logical access control procedure
• Email Me Available on the Plus plan or higher Email me allow your users to submit their email address and be notified when they have progressed through the queue, allo
• Crowdhandler active users vs site ‘realtime’ users The number of active users displayed on the dashboard graph is the number of users that have moved through the waiting room and have access to your site withou
• Session Management in CrowdHandler: What You Need to Know As web developers and site managers, it
• Getting users in your waiting rooms to show within Google Analytics If you want your waiting users to show up in Google Analytics, you need to carefully configure a tag, and embed it into your custom template. NB: We cannot gi
• CrowdHandler Behind Imperva CDN Article explaining how Imperva CDN users can integrate CrowdHandler
• CrowdHandler Integration is required on Redirect Page If the page you redirect users to does not invoke the CrowdHandler integration then you run the risk of breaking the user’s session and sending them back to th