Troubleshooting
In this section
- I’ve installed CrowdHandler, why am I not seeing the waiting room? Check these things: Have you actually set up a waiting room, and is it covering the URLs you are testing and the current date-range? Is your chosen int
- I’m seeing a waiting room when I’m not expecting to see one. Why? Check these things: Have you restricted the URL and date-range settings on the waiting room to only the elements and times you want to protect? Have y
- Why are users being redirected to the wrong URL when they leave the waiting room? The redirect URL is only used when a user enters the waiting room directly (because you have shared the waiting room URL), instead of being redirected to the
- Queue Regression. Common causes of users "going backwards" in the queue. CrowdHandler is all about fairness, and in the vast majority of cases you will be operating a queue with a first-in, first-out set-up. For this reason we take
- Users are complaining that they have been blocked. What’s happening? Check your IP settings. You can control the number of sessions you allow from a single IP from the IP settings page, as well as investigating and unblocking
- Users are complaining about going backwards in the queue. What’s happening? Please read our knowledge base article about Queue Regression.
- Why is Google Analytics showing a different number of active users to CrowdHandler? See this article.
- Why can’t I log into my CMS / Control Panel when there’s an active queue? See this article about URL exclusions. Alternatively consider using the IP feature to set your IP to bypass.
- I’m seeing lots of bots in my queue. How do I get rid of them? Look into using our reCAPTCHA feature.
- I’m getting a 404 to my waiting room slug, but it’s definitely right, what’s up? Has your waiting room not opened yet? Check the Countdown Starts date on your waiting room. We serve 404s for waiting rooms that are not open yet, to discourag
- Can CrowdHandler protect a website served over http instead of https? No, CrowdHandler can only be used to protect websites using the secure https protocol. This is to avoid issues with content warnings and to ensure client data