Waiting Room Settings

In this section

Adding or Editing a Waiting Room 1 Waiting Room Name The default waiting room title displays the name of the waiting room to users, so you should pick a name that will make sense to your us
Queue Mechanics What happens if a user joins a Waiting Room before the queue activates? The user can wait in the Waiting Room, but will not receive a queue position before th
Adding Templates Note: Custom Templates are a paid plan feature. The Templates Screen allows you to download, preview and update Custom Templates. Changing the logo
Catch-all Waiting Rooms Throughout our documentation we refer to
What happens when a waiting room is full? Waiting room capacity is a key feature of the plan you choose. If your plan supports more than one waiting room, you can divide the capacity between rooms as you see fit.
URL trigger precedence for overlapping waiting rooms What happens if several of my waiting rooms match the same URL request? It would be possible to have the same URL trigger a catch-all waiting room, a room tha
Whitelabel Waiting Rooms Whitelabel Waiting Rooms with CrowdHandler
How do I test the waiting room? The easiest way to test the waiting room is to set the rate to 0, confirm that new users see the waiting room, and then raise the rate, and confirm that thos
What’s the best way to deactivate a live waiting room? De-activiating a waiting room is simple. Edit the waiting room and change the
What is the rate exactly? In it
What is the room capacity? The room capacity is the number of users that can be held simultaneously in the waiting room. Once the number of waiting users exceeds this capacity, your wa
What happens when a waiting room is full? Waiting room capacity is a key feature of the plan you choose. If your plan supports more than one waiting room, you can divide the capacity between rooms as y
Waiting Room FAQ Will users encounter the Waiting Room even when the queue is not busy? If you are directing users to your Waiting Room by publicising the Waiting Room URL, th