Frequently Asked Questions

Commonly asked questions about setting up and using CrowdHandler.

How do online waiting rooms work?
Online waiting rooms are designed to stop websites and applications from crashing when they reach their capacity to handle traffic. When excessive traff...
Fri, 1 Apr, 2022 at 11:51 AM
Is CrowdHandler an online queue system or a virtual waiting room?
It's Both! The purpose of CrowdHandler is to hold excessive traffic in a virtual waiting room, providing access to your website or application via an ...
Fri, 22 Apr, 2022 at 11:21 AM
Does the waiting room work on all device types?
CrowdHandler works on all devices and browser types. The virtual waiting room landing page is responsive and will adapt and resize to fit the user's sc...
Mon, 11 Apr, 2022 at 12:27 PM
Can waiting rooms be customised with our brand to create a more seamless experience for our customers?
Yes. All plans allow you to upload your logo, which will automatically be displayed in the default Waiting Room template.  From the Standard plan up you...
Mon, 11 Apr, 2022 at 12:28 PM
What systems can CrowdHandler be integrated with?
CrowdHandler can work with any technology stack or e-commerce platform system. The officially supported integrations are: - JavaScript (includes Google...
Mon, 11 Apr, 2022 at 12:34 PM
We only have one big on-sale a year, can we still use CrowdHandler?
Yes, you can still use CrowdHandler.  You can upgrade or downgrade your CrowdHandler plan to match your usage requirements, and the smallest plan is abs...
Wed, 16 Dec, 2020 at 5:43 AM
How long does it take to implement CrowdHandler?
You can set up a basic waiting room in 15 minutes or less. There is no software to install.  Integrations may take longer depending on the method you ch...
Tue, 6 Jul, 2021 at 6:06 AM
What happens when a waiting room is full?
Waiting room capacity is a key feature of the plan you choose. If your plan supports more than one waiting room, you can divide the capacity between rooms a...
Fri, 11 Jun, 2021 at 6:57 AM
Am I able to protect a domain served over http instead of https?
No, CrowdHandler can only be used to protect websites using the secure https protocol. This is to avoid issues with content warnings and to ensure client da...
Sat, 28 Nov, 2020 at 10:15 AM