How CrowdHandler Works

Queue Mechanics
What happens if a user joins a Waiting Room before the queue activates? The user can wait in the Waiting Room, but will not receive a queue position before...
Fri, 27 Nov, 2020 at 5:44 AM
Autotune
What does Autotune do? Autotune finds the right Ingress Rate for your domain by sampling the performance of your pages. Think of it as a continual load tes...
Tue, 6 Jul, 2021 at 6:12 AM
Waiting Rooms
Will users encounter the Waiting Room even when the queue is not busy? If you are directing users to your Waiting Room by publicising the Waiting Room URL...
Fri, 29 Jan, 2021 at 12:03 PM
Catch-all Waiting Rooms.
Throughout our documentation we refer to 'catch-all' Waiting Rooms. This is simply shorthand for a room that matches all urls on a given domain. I...
Wed, 1 Sep, 2021 at 4:43 PM
Language and Localisation
The CrowdHandler service currently only operates in English. However Waiting Rooms can be localised on the following basis: 1. Custom templates Templat...
Sat, 28 Nov, 2020 at 10:22 AM
Priority Groups and Codes
What’s the difference between multi-use and single-use codes? Single use codes are unique, and can only be used once by one user in the queue. Once a user ...
Wed, 16 Dec, 2020 at 5:51 AM
Firewall and IP-based Promotion
How do I control access by IP? Go to domains and click on the shield icon to manage access by IP. What’s the difference between pass, block and ignore ...
Wed, 16 Dec, 2020 at 5:52 AM
URL trigger precedence for overlapping waiting rooms
What happens if several of my waiting rooms match the same URL request? It would be possible to have the same URL trigger a catch-all waiting room, a room t...
Fri, 29 Jan, 2021 at 12:16 PM
What happens when a waiting room is full?
Waiting room capacity is a key feature of the plan you choose. If your plan supports more than one waiting room, you can divide the capacity between rooms a...
Fri, 7 May, 2021 at 9:37 AM
Crowdhandler active users vs site 'realtime' users
The number of active users displayed on the dashboard graph is the number of users that have moved through the waiting room and have access to your site ...
Thu, 25 Nov, 2021 at 8:20 AM