¿CrowdHandler es un sistema de colas en línea o una sala de espera virtual?
It's Both!
El objetivo de CrowdHandler es retener el exceso de tráfico en una sala de espera virtual, facilitando el acceso a tu página web o aplicación a través de una cola en línea, evitando que la página web se cuelgue y garantizando una experiencia equitativa a tus clientes.
Originally we referred to CrowdHandler as a Virtual Waiting Room, because North Americans tend to talk about waiting in line, rather than queuing. However, in recent years queuing, or the concept of a virtual queue has become a frequently used term within the software industry, and now Online Queue Systems are becoming a readily understood software category.
Online only!
CrowdHandler no está diseñado para gestionar colas físicas ni salas de espera, ya sea en la consulta de un médico o en la cola de un festival. CrowdHandler se ha utilizado en numerosas ocasiones para poner en cola a usuarios que, de otro modo, sobrecargarían los sistemas en línea para citas médicas o las páginas web de venta de entradas para festivales, pero en todos los casos el recurso que se protege es en línea, ya sea un sitio web o una aplicación. Estamos aquí para evitar fallos de software, no atascos físicos.
There are other software products that help automate the process of managing physical queues and medical waiting rooms. These are typically referred to as queue management systems and virtual waiting rooms, respectively. If you are looking for a product to manage physical queues or a real waiting room — that's not us, sorry!
There are also software products that provide queuing services at an infrastructure level, to help developers build robots and scalable system architectures. This is typically known as message queuing and is used in products such as RabbitMQ or AWS Simple Queue Service. That's not us either! Although we do offer a robust API, and help with scalability problems.